Question 1

How do I order a car?

Accepted Answer

Browse our Stock List, select a vehicle, and choose 'Enquire via WhatsApp' or 'Send Enquiry'. Our sales team will confirm availability, share the auction or inspection sheet, and issue a Proforma Invoice.

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Question 2

What is CIF, FOB and Inspection?

Accepted Answer

FOB is the vehicle's purchase price at the auction house or dealer, before freight. CIF adds sea freight and marine insurance on top of FOB: it's the amount due before shipment. The inspection fee covers a third-party grading/condition report, and it's included in every quote we send you.

Question 3

How do I pay?

Accepted Answer

We don't process online payments. Once you're ready to proceed, our sales team confirms the exact CIF price and you pay by bank transfer to our official NMB or CRDB company accounts. See the Bank Details page for account numbers, and always confirm with our team before transferring.

Question 4

How long does shipping take?

Accepted Answer

From payment confirmation to arrival at your destination port typically takes 45–60 days, depending on the destination and vessel schedules from Japan or the United Kingdom. Your customer dashboard shows the status at every stage: purchase, export documents, sea freight, arrival and customs clearance.

Question 5

Can I inspect the car before it ships?

Accepted Answer

Yes. Every vehicle goes through a rigorous third-party grading/inspection process before purchase, and we share the auction or condition report with you so you know the exact condition before your money is committed.

Question 6

Do you offer after-sale support?

Accepted Answer

Yes. Our team remains available by phone, email or WhatsApp after delivery. For buyers in Tanzania, we can also assist with TRA customs clearance and any questions after collection.

Question 7

Which countries do you deliver to?

Accepted Answer

We deliver worldwide. Most of our customers are in East, Central and Southern Africa, including Tanzania, Kenya, Uganda, Rwanda, Burundi, Zambia, Malawi, DR Congo and Mozambique. Vehicles are shipped to Dar es Salaam, Mombasa and other major ports, and onward transit to landlocked countries can be arranged on request.

Question 8

Which documents will I receive?

Accepted Answer

You receive a Proforma Invoice before payment, followed by the Commercial Invoice, Export Certificate, Bill of Lading and any inspection certificate your country requires. Every document is uploaded securely to your customer dashboard as soon as it is issued.

Frequently Asked Questions